What Do Customers Say About Herkimer?
Learning how to manage and maintain the website at my workplace was really daunting to me, but I was so incredibly surprised and pleased to see how personable, helpful, and knowledgeable the staff has been. Nathan stayed on the phone with me for more than an hour during a screen share session, and I learned so much! He is very knowledgeable and eager to make customers feel empowered to work with their website. There is no such thing as a silly question here, and it was so refreshing to work with a real person in this world that is increasingly more automated. Thank you so so much again, Nathan!
For us, this site has been our saving grace. Collegiate retailing is going through a transitionary period and without an online store presence that is functional, easy to use and attractive, the store is sadly doomed to failure. This site has literally given us new opportunities and we are always coming up with new ways to use it. Nathan and his team are always willing to help suggest new ways to use the site to reach customers and use the site in creative ways getting more for our money than we ever imagined! I highly recommend Herkimer Media and Timber to anyone!
Laura Johnson, Manager, Finger Lakes Community College Bookstore
You are all the best. Thanks for your tireless effort and support with building, launching and training us with our new site! I feel we are gaining confidence and competence in phase 1.
Mary Graese, Owner - Northstar Bison
I’m continually impressed with the customer service and responsiveness of Nathan and the Herkimer team. Whenever we have changes, questions, or something needs to be updated, I know we’ll hear back from Nathan quickly and the issue will always be resolved to our satisfaction. It’s wonderful to know that our site is in good hands and that we will always be treated with a quick and friendly response to our needs!
Julie Destrampe, Art Director - image.works
Herkimer Media is an amazing company. Been dealing with them for over 5 years, and they are just great to work with! I highly recommend doing business with them!! A+++
Fr. Anthony Grossi
Herkimer keeps the needs of the client above all. Working with them is a breath of fresh air.
Without hesitation, I can confidently recommend Herkimer as a solid web site consultant; experts in their field.
Sandy Fischer, Owner - Esch Insurance
The staff is absolutely the BEST!! They will do whatever they can to provide excellent Customer Service!
I truly believe that becoming a Timber customer & business partner is one of the best decisions I have made in my 27 years in the College Bookstore industry.
I wish every company I work with would have the same level of commitment to our success as they do!
I would recommend them to anyone!!!
I’m happy with what we’ve been able to achieve online so far: in the last four years, donations from our Website have increased by seven times. This is in no small way attributable to the great relationship and understanding we have forged ever since we began working with the Herkimer team.
Daryl Hedding, US Deputy Director - ICEJ
I highly recommend the professionals at Herkimer Media for website design and maintenance. I have been working with Nathan and his team since 2011, when they worked with our store to design us a new website, and every interaction with them has been wonderful. They are highly responsive, and they are able to quickly and masterfully adjust our website and its capabilities to our ever-changing needs.
We have been extremely happy with the website Herkimer Media designed for us. It does everything we need it to do; more importantly, it does it all well. We are able to add and edit content easily, and if we have a question or need assistance, we can count on the folks at Herkimer to reply quickly.
Sara Ellenberger, Textbook Director - IUP Co-Op Bookstore
Since the new site went live, we've experienced a fifty percent increase in customers who found us on the Web.
John Cushen, Executive Vice-President - SilverCrest Properties
"The team at Herkimer consistently delivers exceptional results and superior customer service."
Dana Zurbuchen, Chief Transformationist and Marketing Strategist, DZ & Associates
We have loved our experience working with Herkimer Media! They have consistently provided us with phenomenal customer service. The online chat and excellent tutorial videos make troubleshooting easy and any technical issues we've encountered have been resolved quickly and efficiently. I highly recommend Herkimer Media.
Dallas Theological Seminary School
I just wanted to let you know that July 31 will be my last day working with the website, as I transition into a different role at the college. I’m gonna miss working with Herkimer. I have really enjoyed and appreciated the time spent building the website. It has been a great experience, and your patience, sense of humor, and knowledge have regularly made my day…and kept me off the precipice. We couldn’t be more pleased with the performance of the website, and the top-notch service you have given to get us to this point. It is truly hard to believe that we haven’t even been up-and-running for a year yet…it has been that smooth and steady.
DW -- Edgewood College
Nathan & his whole team have always given us their best! Love the work they do to help sky rocket our sales online. Always receiving compliments on our website from customers & love how they work with us to keep improving our UX.
Kutztown College Bookstore
Wanted to let you know how happy we are with the Welch Apts web site!!! It’s been great so far.
Kimberly Welch, Owner - Welch Apartments
In the time that I Have had the pleasure of having Herkimer LLC involved in the exclusive development of my firm's web site, Herkimer has proven that they are contractors of the highest caliber.
Phil Hees, Owner - McBride Companies