Frequently asked questions about web design, hosting, templates and CMS

Frequently asked questions about web design, hosting, templates and CMS

What kind of companies do you work with?

We are privleged to work with companies in an incredible range of industries. Our ability to produce effective sales and marketing materials stems from the unique way that we build relationships with our clients. By getting to know you, your industry and your market position -- we offer insight and creativity in developing marketing strategies and materials.

Do you host your clients' sites?

More than 98% of our clients' Web sites are hosted on a Herkimer server. Our secured server facility is located with a Tier-3 dedicated hosting company in Virginia. More information about our servers:

  • 24/7/365 monitoring by dedicated staff
  • Power is backed up by 12 hour batteries and diesel generators
  • They are located in a secure area, accessible only by electronic key cards
  • Data is backed up in real-time on a redundant hard drive, and every night to different location
  • Our uptime over the past five years has been >99.999%

Does your company use templates?

No. Never! All of our work, including Web sites and marketing collateral materials, is custom built for each client. We take a lot of pride in fostering a consultative relationship with our clients and addressing their needs individually. The quality and originality of the final product reflects each client's needs and addresses their unique market.

How much do you charge to build a Web site?

We get this question a lot. Before we can give you an answer, we'd like to sit down with you and learn more about your company, your clients, and your competitors. Once we have a better understanding of your needs, we'll prepare a detailed line-item estimate of project costs. And, by the way: we guarantee that you will never be charged more than your original project estimate. 

Can I edit my own Web site?

Absolutely! We have found that it not only saves clients money in the long run, but it helps them  keep their site updated on a regular basis when they make their own text and image changes. We now build most of our sites on Drupal content management systems which allows users to make updates, attach files and images and manage their own site. The editors that we use in our content management systems are similar to using Microsoft Word editors and we can train you to update your site in about an hour.

I have a partial site in Drupal, can you make updates to it or build custom modules?

We are getting this question more and more and the answer is yes. We are extremely well acquainted with Drupal content management systems and can help with hosting, custom modules, views and making updates to your existing Drupal site.